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About Search

How does searching on SimbaInformation.com work?
Start your search finds reports containing your keywords in the title, abstract, table of contents, or publisher name. You can also use Advanced Search tool to narrow your search by price, date published, topic, and geographic region.

What is Search This List?
Search This List is a tool that lets you refine your search results quickly and easily so you can hone in on the research that is most relevant to your business needs. To use, simply click on Search This List and narrow your current list of reports by title, keyword, date, or price.

What is Search Inside Report?
Search Inside Report allows you to search inside individual reports for keywords and phrases. Results indicate how often your keyword or phrase appears in the report, providing a brief excerpt of each occurrence to help you determine the report's relevance

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Registration & Accounts

What is registration for?
Registration gives you access to report descriptions, tables of contents, and the Search Inside Report feature. You can also receive complimentary search assistance from our research specialists.

I forgot my password. What do I do?
Simply request your password and it will be sent to the email address used as your username. You can also contact customer service at 888.297.4622 (U.S.) or +1.240.747.3091 (Int'l) for assistance with any of your account information.

How can I change my account information?
If your information changes, you can update it by going to the My Account section. (There’s a link to My Account at the top of every SimbaInformation.com page.) If you have questions about making account changes or wish to discontinue using our service, please call 800.297.4622 (U.S.) or +1.240.747.3091 (Int'l), email customerservice@simbainformation.com, or send a written request to Simba Information, 11200 Rockville Pike, Suite 504, Rockville, MD 20852.

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Ordering & Delivery

How do I place an order?
First choose a delivery option for your chosen report, such as online download or hard copy mail delivery. Then click on the Add to Cart button to begin processing your order. The Shopping Cart will hold this product and any other choices until you decide to Proceed to Checkout. You can access your Shopping Cart from the View Cart link in the top right corner of any page. You can modify your delivery options in the Shopping Cart by changing your delivery selection for the respective product. You can also change the report quantity. Once you’ve completed your choices, click on the Complete Order button.

What types of payment are accepted?
For online orders we accept Visa, American Express, MasterCard, and Diners Club. Arrangements for payment by check, wire transfer, or invoice can be made by contacting customer service at 800.297.4622 (U.S.) or +1.240.747.3091 (Int’l) or customerservice@simbainformation.com.

How long does delivery take?
Items purchased for online delivery are normally available as soon as your order is processed. If you place a hard copy order or purchase a publication before it has been published, you will be notified by email when the product is shipped. Hard copies require 3-5 business days for delivery. Note for first-time buyers: For your security, please note that you will be contacted within one business day to verify your information prior to delivery of your first purchase. If you make your first purchase over a weekend or holiday, you will be contacted the following business day.

What are shipping and handling charges?
For hard copy mail delivery, the flat rate is $25 for shipping to addresses in the United States, $35 for shipping to addresses in Canada, and $75 for shipping to addresses outside of the United States and Canada. There is a $5 handling charge for processing orders. All shipping and handling charges are listed for your review on the Order Checkout screen prior to confirming your order.

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Privacy & Security

What information is collected about me?
When you register or place an order, we collect your name, email, company name, address, phone number, and (when ordering) credit card information. Your IP address is also recorded when you visit the site. Please read our privacy policy for more information.

How is my privacy protected?
We protect your privacy by strictly adhering to the guidelines set out in our privacy policy. You can view and edit information we've collected from you at any time by visiting the My Account page. If at any point you don't wish to receive updates, newsletters, or promotional communications you can opt-out or unsubscribe by following the directions in the email or emailing unsubscribe@simbainformation.com with the words "remove me" in the subject line.

How is the site secured?
We use a variety of security technologies and procedures to help protect your personal information. We store the personal information you provide on computer systems, which are located in secure, controlled facilities. All information is encrypted via Secure Socket Layer (SSL).

What are cookies and how are they used?
A "cookie" is a passive piece of information stored on your computer's hard drive. It automatically informs Simba Information of site-specific information, such as your username and what information products you've bought from our site in the past. Setting your browser to accept cookies will streamline your use of SimbaInformation.com, so that you don’t have to log-in each time you visit our website.

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Copyright 2010 Simba Information. All Rights Reserved.
A division of Market Research Group, LLC
7/28/2014 - 41
Contact Us: 888.297.4622 (U.S.)
or +1.240.747.3091 (Int'l)
Hours: Monday - Thursday: 5:30am - 6:30pm EST
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